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i2i are a B Corp recruitment company

Complaints Procedure

i2i Recruitment prides itself in ‘Making Recruitment Personal’ and is committed to providing a high-level service to our candidates and our clients. If you do not receive our service to your satisfaction, we need you to tell us about it. This will help us to constantly improve and be consistent in our provision of 5-star service.

Complaints Procedure

If you have a complaint, please send your letter of complaint to the Manager of the department you were working with (Temporary or Permanent) as they will be best suited to understanding your journey with us.

If you’re unable to do this or feel unhappy or dissatisfied with the response you received, please email or write to:

Richard Ogden-Metherell
i2i Independent Recruitment Consultancy LTD
Unit 2 Rockfield Business Park,
Old Station Dr,
Cheltenham
GL53 0AN

Email: Admin@i2irecruitment.co.uk

Please provide as much accurate detail as possible. The more we can understand the situation, the more we can work towards a solution

The Next Step

  1. We will send you a letter acknowledging your complaint and may ask you to confirm or explain some of the details set out. You can expect to receive our letter within 5 working days of us receiving your complaint letter.
  2. We will record your complaint in our central register within a day of having received it.
  3. We will acknowledge your reply to our acknowledgment letter and confirm what will happen next. You can expect to receive our acknowledgment letter within 5 working days of your reply.
  4. We will then start to investigate your complaint. This will normally involve the following steps:
    • We may ask the member of staff who dealt with you to provide a detailed report outlining all correspondence and actions taken linked to your complaint.
    • We will then examine the member of staff’s report and if required hold a meeting with the staff member concerned to clarify any points of concern if any. This will take up to 4 days from receiving their report.
    • We will then write to you detailing our findings regarding your complaint and hopefully resolve your complaint as the investigation is complete within 5 days.
  5. At this stage, if you are still not satisfied you can write to us again. When another person with the company will review the Directors decision within 10 days.

If we have to change any of the time scales above, we will let you know and explain why.

Thank you for helping us in Making Recruitment Personal.