Customer Service Representative

Whats In It For You

• Supportive team environment
• Opportunity to develop customer service and claims handling skills
• Exposure to a fast-paced, dynamic working environment
• Chance to make a real difference to customer satisfaction

Must Have’s

• Experience in customer service within hospitality and/or an office, and/or claims handling
• Excellent communication skills
• Organised and proactive approach
• Attention to detail
• Ability to juggle multiple tasks
• Experience with CRM systems (Salesforce, Instanda, Xero advantageous)

Nice to Have’s

• Knowledge of FCA, PRA, regulatory standards
• Experience in insurance or financial services
• Familiarity with health and safety procedures

What Will You Be Doing

• Providing exceptional customer service via email, phone, WhatsApp
• Handling FNOL claims efficiently, liaising with internal and external stakeholders
• Updating client documentation and internal records accurately
• Staying informed about product developments and market trends
• Resolving complaints and managing difficult clients professionally
• Supporting operational improvements within the team
• Keeping your line manager updated on your progress and objectives

Helpful Extras 

• Opportunities for ongoing professional development
• Inclusive and diverse workplace culture
• Potential for career progression within the company
• Regular feedback and performance reviews

Interested? Send your CV to i2i Recruitment today!
Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.